Webhelp combines global consistency with local expertise, enhancing the end user experience for its clients’ customers through services rendered by a team of approximately 126,000 across approximately 245 locations in approximately 60 countries and six continents, where it conducts business in over 90 languages.
On March 3, 2021, Webhelp completed its acquisition of 75% of the shares of Dynamicall (“Dynamicall”), a major Peruvian business process outsourcing (“BPO”) company, based in Lima, with more than 4,500 employees. Dynamicall enhances Webhelp’s service portfolio in several strategic dimensions, including multilingual operations, through its capability to provide on-, near- and off-shore services for the local and international Spanish-speaking market and North America, as well as coverage for multilingual customers worldwide. Webhelp acquired the remaining 25% of Dynamicall in the third quarter of 2022.
On August 2, 2021, Webhelp completed its acquisition of OneLink BPO (“OneLink”), an innovative company specializing in digitally-enabled CX, BPO and technology services. OneLink serves leading, high-growth technology brands in areas such as shared mobility, e-commerce, fintech, fitness tech and payment applications, in the United States, Europe and Latin America. OneLink operates 17 centers in Mexico, El Salvador, Nicaragua, Guatemala, Colombia and Brazil and employees over 14,000 people.
On April 13, 2022, Webhelp completed its acquisition of 100% of the shares of Uitblinqers, a Dutch BPO company with more than 800 employees. The distinctive proposition of Uitblinqers, a customer contact service provider that helps brands drive their customer experience for their end-customers in the Netherlands, is aimed at developing young professionals and has a strong focus on commercial and digital client services.
On August 1, 2022, Webhelp completed its acquisition of Grupo Services (“Grupo Services”), an innovative company specializing in outsourcing, digital-transformation and artificial intelligence (“AI”) in the fields of customer service, debt collection and sales. Based in Brazil, Grupo Services operates in Curitiba and employs over 9,000 people.
Webhelp has grown rapidly since its founding in 2000, going from a local pioneer to a global provider in CX management. By 2010, Webhelp was present in five countries offering a wide range of new services to its growing client base. Since then, Webhelp has expanded rapidly in both services offerings and locations, growing into a global BPO and CX company located in approximately 60 countries and serving over 1300 brands every day.
For additional information about Webhelp, including the historical consolidated financial statements of Webhelp Parent and the unaudited pro forma condensed combined financial information of Concentrix derived from the historical consolidated financial statements of Concentrix and Webhelp Parent, see the Current Report on Form 8-K that we filed with the SEC on July 17, 2023 and is incorporated by reference herein and the accompanying prospectus.
Recent Developments
Selected Webhelp Parent Preliminary Estimated Financial Information as of and for the Six Months Ended June 30, 2023
Webhelp Parent’s financial statements as of and for the six months ended June 30, 2023 are not yet available. However, set forth below is selected Webhelp Parent preliminary estimated unaudited financial information as of and for the six months ended June 30, 2023.
Because of the recent conclusion of this period, this information is, by necessity, based only on preliminary information available at this time, and should not be viewed as a substitute for Webhelp Parent’s full unaudited condensed consolidated financial statements as of and for the three and six months ended June 30, 2023 prepared in accordance with International Financial Reporting Standards IAS 34 as issued by the International Accounting Standards Board. The selected Webhelp Parent preliminary estimated unaudited financial information below constitutes forward-looking statements and is not necessarily indicative of the results to be achieved in any future period. In addition, this preliminary information has been prepared by and is the responsibility of Webhelp Parent’s management. Webhelp Parent’s independent auditors have not audited, compiled, performed any procedures on or reviewed this preliminary information, and accordingly do not express an opinion or any other form of assurance with respect to this preliminary information.
For these reasons, you should exercise caution in relying on this preliminary information, and you should not draw any inferences regarding financial data not provided. Furthermore, neither we nor Webhelp can assure