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A global sales and account management leader who takes a customer-focused approach to expanding the business. Rick is an expert at identifying and accelerating the opportunities to grow a business and leveraging these opportunities to drive new standards of value and innovation in the market.

With more than 25 years of experience providing high-level leadership in the customer experience (CX) solutions industry, Rick is one of the leading CX evangelists in the industry. He works closely with client business leaders to drive material improvements in business performance through innovative design and delivery. Rick has helped disruptive and unicorn global brands as well as fortune 1000 brand leaders to exceed growth goals in verticals like insurance, healthcare, retail, travel, tech, media, and many more. His unique client and customer-focused approach to global sales and account leadership, sharp thinking ability, and belief in giving back to the next generation of leaders have directly contributed to Concentrix’ leading position in the market. Prior to the acquisition of IBM's worldwide customer care services business by SYNNEX and subsequent integration with Concentrix, Rick served in a variety of industry leadership roles at IBM, including Vice President BPO Sales, General Manager Technical Support Services, Vice President BPO and ITO Sales and Account Management, and more.