Corporate Leadership Team
A performance-driven, insightful, and enthusiastic leader who champions our culture every day, Chris leads Concentrix’ efforts to revolutionize the industry and become the greatest CX solutions company in the world, rich in diversity and talent.
Chris brings an unrivalled knowledge of doing business in diverse geographies and 25+ years of global business experience to Concentrix, helping him form company vision, strategic plans, and decisions that maximize growth and position our organization competitively in the market. Utilizing expertise honed through his time in multiple executive leadership roles at SYNNEX, he has also served on multiple boards of companies. Chris ensures Concentrix is a true disruptive leader in its space. By embracing his fanatical focus on taking care of people and providing next-generation customer experiences, Concentrix quickly rose to global prominence, growing from approximately 25 localized staff members in 2006 to over 235,000 spread across 40 countries in 2020.
When it comes to utilizing emerging technology and finding innovative ways to improve businesses’ infosec strategies, Guy is a dedicated, knowledgeable leader. Leveraging such passions, he leads Concentrix’ global IT infrastructure, applications and Security into the future.
With more than 36 years of global IT leadership experience, Guy has a deep wealth of expertise—honed through hands-on management and technology innovation—helping businesses be more successful. By utilizing emerging technology and executing flawlessly with all solutions, Guy provides strategic direction for the design, implementation, strategy, and governance of Concentrix’ global infrastructure as well as infosec offerings and application development. His ability to drive teams to top performance and growth has cemented his status as a top industry leader. Prior to Concentrix, Guy held various global leadership positions, including VP, Administration and Exploitation for the General Trust of Canada; VP & CIO for CGI Group; President, Information Systems & Security for the Minacs Group prior to its acquisition by Concentrix.
As a passionate leader who’s dedicated to nurturing businesses from inception to explosive growth, Philip leads the charge on Concentrix’ Corporate Strategy.
A true master of all trades, Philip has decades of experience in the CX solutions industry enabling businesses and cultivating growth through his dynamic leadership style and strategic use of forward-looking resources, technology, and development. Whether it’s driving improved customer engagement and better business outcomes for clients, enhancing growth and agility for insurance organizations as part of Concentrix Insurance Solutions, or designing innovative digital experiences that turn customers into raving fans of our clients’ brands via Tigerspike, Philip’s contributions to Concentrix and our industry are unmatched. Under his leadership, Concentrix has created a positive, collaborative ecosystem for businesses that streamlines both front and back-office functions and adapts with velocity to industry-specific processes—all while improving performance with actionable data. Prior to Concentrix, Philip served in various executive leadership roles, including Finance Director for ntl; Founder/CEO of gem prior to its acquisition by Concentrix; and more.
Monica is a financial leader who’s dedicated to driving business growth through a combination of innovative solutions, a client-focused mindset, and a deep dedication to her team and business partners.
With nearly three decades of experience providing global leadership in areas such as annual financial planning and analysis, internal auditing, and client management, Monica is an expert at driving financial strategy. Utilizing a distinct leadership style that combines a fanatical focus on people with a results-driven mindset that brings out the best of anyone in her remit, Monica oversees our global strategic financial planning processes and analysis. Prior to joining Concentrix, Monica served as the Senior Vice President, Finance for Convergys before its acquisition by Concentrix.
An inventive expert in developing and executing fresh, leading brand strategies for global businesses, Debbie is a seasoned marketing and communications industry leader with a passion for growth.
With more than 20 years of extensive experience for market-leading companies across a wide range of marketing disciplines—particularly brand and messaging strategy, PR, media, and digital marketing—Debbie is an expert in building brands to prominence and delivering marketing programs that profitably grow sales. She is a passionate industry leader who uses a customer-focused vision—as well as constant promotion of culture, performance, and accountability—to oversee our organization’s marketing and communications efforts as well as ensure our brand is disruptive, striking, and bold. Prior to joining Concentrix, Debbie served in various high-level leadership roles, including VP Marketing at PetSmart; Chief Brand Officer/Chief Marketing Officer at Massage Envy; and more.
Kathy is a strategist at heart, and her unique ability to find often-overlooked opportunities that exist within transformative and disruptive business environments and nurture them to success has propelled her to the top of her field.
With more than two decades’ worth of experience leading stellar growth for technology and service organizations, Kathy has a true passion for driving positive changes at global organizations and fostering next-level customer experiences. She is responsible for Concentrix’ Commercial Contact Center, Analytics, and Voice of the Customer Insights Business units where she leverages her wealth of knowledge to position the organization as an industry leader. Kathy specializes in shaping innovative business strategies and executing plans that help clients create modern data driven and technology infused customer experiences. Prior to Concentrix, Kathy held multiple industry leadership roles, including Chief Client Officer and Chief Marketing Officer for 7.ai, as well as a variety of roles at Convergys prior to its acquisition by SYNNEX and subsequent integration with Concentrix, including Vice President, SVP Digital Operations, and CMO.
A passionate leader with a keen eye for leading our corporate development efforts, Jason is the mastermind behind Concentrix’ disruptive acquisitions and has overall responsibility for M&A and strategic investments.
Utilizing unmatched expertise in corporate development, Jason has a proven track record of leading transactions to success within both SYNNEX and Concentrix, including the spin-off of Concentrix and two of the largest acquisitions in SYNNEX history: Convergys and Westcon-Comstor. His wealth of experience advising global technology companies on strategic, market-disrupting transactions including M&A, IPOs, and debt financings; and uncanny ability to identify and execute on attractive strategic opportunities have made him a top leader in the industry. Prior to joining Concentrix, Jason served in many leadership roles, including Vice President of technology investment banking at Bank of America Merrill Lynch; Corporate Vice President of corporate development for SYNNEX; and more. He holds an MBA from the University of Chicago, Booth School of Business and a Bachelor’s degree in Mechanical Engineering from the University of California, Berkeley.
An insatiably curious and determined leader, Jyllene leverages her commitment to excellence and expertise in transforming global businesses to disrupt markets, accelerate sales and improve business outcomes. In doing so she impacts the lives of Concentrix’ people and clients, as well as countless client customers.
With more than 25 years of experience leading high performance sales teams, marketing, strategic partnerships and business development for some of the world’s biggest brands, Jyllene’s dynamic leadership style and fanatical focus on client success have made her an integral part of establishing Concentrix in the marketplace as a disruptive global brand. From leading Concentrix’ marketing to spearheading global sales for Concentrix’ Tigerspike and running Emerging Business, Jyllene is a seasoned business leader who demonstrates consistently superior results. Prior to joining Concentrix, Jyllene held a wide variety of global leadership positions, including Vice President Sales at Insight; Executive Vice President, Sales and Marketing at Arete Sleep Health; Senior Vice President, Sales and Business Development for TTEC; Vice President, Strategy and Enterprise Development for Verizon Business Innovation Group; and more.
A natural problem-solver, Steve is a global leader in legal and compliance whose expertise in finding practical solutions to problems makes him invaluable to the support Concentrix provides its clients and staff.
Utilizing nearly three decades of legal and leadership experience helping corporations of all sizes—across verticals from insurance to retail—Steve is responsible for leading Concentrix’ legal functions and ensuring compliance across the organization. A well-rounded leader with cross-functional experience overseeing functions like cybersecurity, human resources, and corporate development, Steve is invested in supporting businesses and spurring growth through his proven ability to implement innovative solutions to complex problems. Prior to joining Concentrix, Steve served in a variety of business leadership and legal positions, including Vice President and Senior Counsel at SYNNEX; Vice President, General Counsel and Corporate Secretary at Annie’s Inc as well as running his own business; and more.
A global sales and account management leader who takes a customer-focused approach to expanding the business. Rick is an expert at identifying and accelerating the opportunities to grow a business and leveraging these opportunities to drive new standards of value and innovation in the market.
With more than 25 years of experience providing high-level leadership in the customer experience (CX) solutions industry, Rick is one of the leading CX evangelists in the industry. He works closely with client business leaders to drive material improvements in business performance through innovative design and delivery. Rick has helped disruptive and unicorn global brands as well as fortune 1000 brand leaders to exceed growth goals in verticals like insurance, healthcare, retail, travel, tech, media, and many more. His unique client and customer-focused approach to global sales and account leadership, sharp thinking ability, and belief in giving back to the next generation of leaders have directly contributed to Concentrix’ leading position in the market. Prior to the acquisition of IBM's worldwide customer care services business by SYNNEX and subsequent integration with Concentrix, Rick served in a variety of industry leadership roles at IBM, including Vice President BPO Sales, General Manager Technical Support Services, Vice President BPO and ITO Sales and Account Management, and more.
A dedicated and innovative leader, Kim utilizes her wealth of experience and deep passion for people to create a modern, disruptive human resources environment that prioritizes protecting and supporting our greatest asset: our people!
With more than 20 years of experience providing executive human resources leadership for a variety of Fortune 500 businesses across multiple industries, Kim is an expert at helping organizations thrive through engaging leadership, dedicated mentorship, and the development of results-driven teams who are dedicated to caring for people and revolutionizing business outcomes. Leveraging her extensive knowledge and expertise, she brings global People Solutions leaders together as one team to prioritize diversity, equity, and inclusion—as well as a positive company culture that celebrates individual differences—so staff receive the best experience possible at Concentrix regardless of role or location. Under Kim’s innovative leadership and vision, People Solutions professionals across the globe ensure our organization attracts, retains, and develops the best talent for future roles and promotions. Prior to joining Concentrix, Kim served in various global human resources leadership positions, including Chief Human Resources Officer for the University of Texas System, Vice President and Chief People Officer, KP Washington Region for Kaiser Permanente, Chief Human Resources Officer for Encompass Health, and more.
Cormac is an immensely talented, capable leader with a proven track record of success running global organizations. He leads the charge on ensuring the exceptional delivery of service for our clients and providing amazing experiences for millions of their customers around the world each day.
There is a sense of challenge and sheer enormity that comes alongside successfully leading business operations and delivery on a global scale, but Cormac does it with skill and finesse. With more than 20 years in the customer experience solutions industry, Cormac has a deep well of experience running geographically dispersed businesses, cultivating amazing client relationships, and growing organizations through innovative leadership and a passion for people. He has held numerous operational, sales, and executive leadership roles throughout his career, and his knowledge of what it takes to not only lead, but profitably grow our global business units—while simultaneously ensuring our clients feel confident we are their partner of choice—is unmatched. Prior to joining Concentrix, Cormac held many global business leadership positions, including SVP Sales and Client Management EMEA Region for Stream Global Services, President EMEA Region for Convergys and Chief Commercial Officer for Convergys prior to its acquisition by Concentrix.
A dedicated financial leader with a proven track record of success building and leading finance and accounting teams for global, public organizations, Andre ensures the accuracy and growth of all Concentrix financial activities.
With more than two decades of global financial leadership and deep experience with significant M&A transactions, treasury and capital markets, spin-offs, investor relations, initial public offerings, tax strategy, compliance, SEC reporting, major financial systems implementations, and internal controls, Andre brings unmatched financial expertise to Concentrix. Utilizing dynamic decision-making and problem-solving skills and a demonstrated passion for growing businesses, he is the mastermind behind our organization’s strategic financial plans. Throughout Andre’s career, his tenacious pursuit of excellence and desire to give back by sharing knowledge and mentoring the next generation of financial leaders have made him invaluable to both Concentrix and the industry as a whole. Prior to joining our organization, Andre served as the CFO for Convergys before it was acquired by Concentrix